Understanding knowledge capture Essay


Hari, Subashini, Egbu, Charles and Kumar, Bimal. “A Knowledge gaining control consciousness tool: An empirical survey on little and average endeavors in the building industry.” Emeraldinsight. 12 February 2010,

& lt ; www.emeraldinsight.com/0969-9988.htm & gt ;

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The writers did a thorough literature reappraisal on cognition gaining control in SMEs in building industry and discourse a computing machine based awareness tool on cognition gaining control based on Kolb ‘s experiential acquisition theory. Furthermore, it besides discusses the complexness in tacit and expressed cognition. One of the grounds that the writers chose this subject because building industry constitutes 18.2 % of the entire endeavor in UK, employs 1.5 million people and contributes about 8 % of GDP. The challenge is for the industry to retain knowing employees. This is important as clients are more demanding, the complexnesss of undertakings in footings of size, cost, engineering and collaborative signifiers by which clients procure building works. Thus, building organisations have been pull offing cognition informally for old ages therefore the demand of consistent attack to knowledge direction. So it is of import to capture the know how in such a manner that it can be reused. This survey involves interviews of 51 professionals from 26 different building organisations. The questionnaire consisted of three parts. The first portion is sing the user ‘s organisation and the 2nd portion focused on whether the content of cognition gaining control tool was expressed. The 3rd portion was an unfastened ended inquiry to arouse their suggestions as to how any facets of the tool might be improved. Then the informations collected were analyzed under three classs ; challenges associated with cognition direction within the SMEs, current and future tools for cognition direction and their efficaciousness, and the current nature of developing proviso and the future preparation to be incorporated in the organisation. The consequence showed that there is a deficiency of consciousness of cognition gaining control processes. The effectual execution of cognition gaining control is determined by civilization, construction, people, finance and engineering. This research besides concludes that cognition gaining control is a hereafter oriented investing and needs consistent attending over a period of clip. Based on this research, the writers recommend that more instruction and preparation of building forces is needed and it should reflect the nature of the procedure which is really complex. The organisations can profit from effectual cognition gaining control patterns for sustainable fight.


Janson, Annick and McQueen, J. Robert. “Capturing leading tacit cognition in conversations with leaders.” Emeraldinsight. 12 February 2010,

& lt ; www.emeraldinsight.com/0143-7739.htm & gt ;

The intent of this research is to analyze on how to capture leading silent cognition mechanisms built throughout leader ‘s callings as it is built through action, experience and contemplation. It is done through narrations study from 31 leaders that have achieved success in invention leading, and so the writers created a theoretical account which is rooted in the calling way of these leaders. Most of it was done through face to face and picture recorded interviews. Then the consequence is analyzed utilizing thematic analysis harmonizing to chief subjects and sub subjects. Subsequently, ‘mini instance surveies ‘ each about 500 words were compiled to encapsulate elements that is important in doing up the peculiar lesson learned by the leader. The consequence showed that thematic analysis surfaced five chief subjects ( leading features, developmental phase, silent cognition edifice, enablers and leading context ) and two bomber subjects ( factors manifestation and rules ) . The writers found many similarities such as the leaders interviewed had powerful accomplishments thrusts, but many reported hard passages from their original scientific discipline or engineering forte to that of geting the invention leading cognition they needed. There are some restrictions noted in this survey like the sample size which is comparatively little therefore consequences can non be generalized to leaders or invention leaders. Then there is a challenge for research workers to inquire examining question.A The writers concluded that silent cognition can non be ‘taught ‘ and must be built through penetration, experience and contemplation. Traditionally it has been built through apprenticeship and mentoring experiential procedures. The writers proposed the used of ‘mini instance surveies ‘ as one of the method to purify leading narratives to encapsulate specific tacit cognition subject. Upcoming leaders who read and discuss these ‘mini instance surveies ‘ in development programmes will be able to utilize these resources and incorporate them with their ain experience during their calling development. The 2nd and 3rd proposed intercession is by puting foundations for development of a ego diagnosis tools to be used leaders of turning companies to expose which of the identified elements their leading is losing, what are the specifics obstacles to get the better of and how their accrued cognition is linked with other belief systems and attitude about accomplishing success.A


Sanderson, Martin. “Records Management and the gaining control of silent knowledge.” Records Management Journal11 ( 1 ) ( April 2001 ) : pp7-17.

This article discusses if it is necessary and appropriate for records directors to play a function in placing and capturing silent cognition into records and keeping them consequently therefore safeguarding the organisation ‘s rational assets, reassigning human capital into structural capital. In trailing greater invention companies have moved from bureaucratic, mechanistic, stiff constructions to adaptative organisations such as matrix, web, and collateral or analogues based constructions. Companies are seeking to reconstitute traditional and typically standalone, information depositories and services into entities that better serve today ‘s and tomorrow ‘s concern information client. This raises the inquiry if record ‘s directors are equipped to run into the demands of today ‘s altering corporate environment. The writer stressed that record directors need to understand cognition coevals procedures and the turning complexness of company webs, which are used for using boundary cognition hence suited record direction can be applied to safeguard and do more effectual usage of the organisation ‘s rational assets. Therefore, the future function for record directors may depend on their ability to use their accomplishments to heighten a community ‘s ain ability to gaining control, manage and portion its cognition and information. This is really different from a inactive function, whereby records directors wait to have records from people in order to pull off them, usually within cardinal depositories. Record director ‘s demands to travel beyond the record creative activity stage and possibly design and pull off new types of records. To run into the challenge record directors need to travel off from a reactive, traditionally centralized attack, as defenders of centralised cognition depositories, towards a more proactive flexible devolved and human focused approach.A The writer so stressed that everyone in the organisation should see record/information is invariably altering, updated and insouciant with the accent on interactivity and broad airing.


Mulder, Ursula and Whiteley, Alma. “Emerging and capturing silent cognition: a methodological analysis for a delimited environment.” Journal of Knowledge Management 11 ( 1 ) ( 2007 ) : pp68-83.

This research aims to show a instance survey that focuses on the possibility of capturing silent cognition topic to four conditions. The first is the demand for a motivation and intent. The second was a delimited environment expressed in this instance in footings of corporate ends and cardinal concern drivers. The 3rd was the production of a controlled vocabulary that made sense to both the respondents in the context of the concern activity. The 4th and most of import status was the synergistic and iterative procedure that allowed those involved to have the tacit cognition emerging procedure. The paper describes the development of a database to move as a trigger for the outgrowth and application of tacit cognition within a delimited environment. The delimited environment consists of the corporate concern drivers that expressed valued organisational ends. The writers prove that the averment that people do non ever know what they know and farther validated the method used for outgrowth and gaining control of silent cognition. The writers besides confirmed that a controlled vocabulary served the double intent of depicting the cognition points that identified the subject or content of the silent cognition captured actively and triggered the callback of silent cognition held.


Aberdeen City Council Web Portal. “Knowledge Capture on exit.” 17 February 2010

& lt ; hypertext transfer protocol: //www.idea.gov.uk/idk/core/page.do? pageId=14143949 & gt ;

This article is on the enterprises taken by Aberdeen City Council on capturing employee ‘s cognition on their issue ; which is retirement. The council employs more than 12,000 people. The council needs to guarantee that every bit much of this accrued experience as possible is retained within the organisation before these employees leave. The undertaking squad involves two HR advisers and the internal cognition direction ( IKM ) officer.A The squad present ‘The Zone ‘ : an online questionnaire and besides a paper based questionnaire. Apart from that, the employees who are retiring demands to finish the departers debrief to supplement the online cognition gaining control questionnaire. The purpose is to capture as much tacit cognition as possible from an employee prior to go forthing the organisation. It provides the employee with an chance to lucubrate on the information captured during the on-line questionnaire phase. It besides allows them to sum up advancement on current and outstanding undertakings, stipulating the cognition, accomplishments, contacts and resources their occupation requires. Then all this information would be transferred to online record. While it is hard to capture all silent cognition, it is hoped that the squad helped to capture cognition that otherwise would hold ‘walked out the door ‘ . Colleagues have now a resource to confer with if a function has remained vacant for some clip. This reduces the demand to ‘reinvent the wheel ‘ . The online record is utile as a mention tool for co-workers temporarily transporting out the function until a replacement is appointed. The following undertaking is on cognition keeping policy which aims to capture cognition through an employees ‘ ‘employment rhythm ‘ so the less will be needed to be captured on issue. Thus the departers debrief and online questionnaire will go more of a confirmation and or proof procedure.


Bhardwaj, Meeta and Monin, John. “Tacit to explicit: an interplay determining organisation knowledge.” Journal of Knowledge Management 10 ( 3 ) ( 2006 ) : pp72-85.

This research aims to analyze the function that tacit cognition dramas in determining the cognition base of the knowledge-intensive turning organisation utilizing the storytelling method. Tacit cognition demands to be explored farther as it is a valuable beginning of competitory advantage for organisations as it is hard to copy. Story relation is an of import procedure which tacit cognition becomes seeable. Thus this survey attempted to derive an penetration into this multidimensional interplay utilizing the narrative stating method. These narratives were deconstructed on the cognition grid that consisted of both the epistemic and ontological facets of cognition. From the silent cognition literature reappraisal, the writers found that there are four major subjects seeable in organisation. First it ‘s the overall tacit cognition direction. Second is the mobilisation of organisation tacit cognition. Third is the function of silent cognition in job resolution, proactive and fresh state of affairss. Fourth is silent cognition and determination devising. Human resource professionals were interviewed utilizing slackly structured interview inquiries based on the four major subjects. Subsequently a grid was created to deconstruct the narratives. The writers concluded that top direction plays a cardinal function in the mobilizing of silent cognition. Tacit cognition of employees flourishes in spreads between systems and processs of organisations and the work really gets done. It is really of import that organisations do non go dependant on few persons for their cognition base ; there must be a procedure of cognition creative activity and a procedure of fostering cognition to optimise the benefits of unleashed tacit cognition. The writers end their article with suggestion on future research which is to analyze the ways of cut downing the hazard of being dependent on silent cognition of few employees and the demand to happen out the ways of triping the hibernating tacit cognition of employees for the benefit of the organization.A A


Verhaart, Michael. “Knowledge Capture at Source. Developing collaborative shared resources.” Proceedings of the International Conferences on Computers in Education ( 2002 ) .

The writer stressed his position that the importance of cognition held by persons associated with the organisation it is frequently unmarked. He believes that the cognition must be captured at its beginning to accomplish its maximal quality. The writer so discussed whether information can be efficaciously and expeditiously captured, managed and retrieved in an educational context. One of the ways that information engineerings can back up knowledge direction is through the creative activity of a database that store explicit cognition. The usage of database to capture institutionalized cognition ( expressed, silent and the cognition held by specific persons but required in their absence ) can convey company bigger net income and more competitory advantage.


Twentyman, Jessica. “Capturing Knowledge.” Inside Knowledge 9 ( 6 ) ( 6 March 2006 ) :

Retrieved12 February 2010,

& lt ; www.ikmagazine.com & gt ;

This article is exposing a new package named XpertRules Knowledge Builder which works by stand foring cognition prised from the heads of capable affair experts in graphical formats, chiefly determination trees. These provide a construction in which alternate determinations and the deductions of taking those determinations can be displayed and evaluated. Tacit cognition is important for companies to stay competitory. Experts estimate about two-thirds of an organisation ‘s critical cognition is silent, yet the huge bulk of corporate KM programmes limit themselves to the staying 3rd – explicit cognition and information. That means that when an single leaves a company, the tacit cognition is frequently lost everlastingly. The XpertRules attack has been used to capture silent cognition and construct cognition bases to assist company construct a cognition base system to assist them place client ‘s demands rapidly and accurately.


Teare, Richard and Rayner, Chris. “Capturing Organizational Knowledge.” International Journal of Contemporary Hospitality Management 14 ( 7 ) ( 2002 ) : pp 354-360, A A A A

12 February 2010,

& lt ; www.emeraldinsight.com/0959-61119.htm & gt ;

This article presented the procedure of organisational alteration to the chances to aline scheme and acquisition. Employees want to lend and see the consequences of their attempt by larning at work and comparing results in an unfastened, collaborative work civilization. The writers stressed that companies that neglects the relationship between scheme and acquisition are more vulnerable. The writer besides quoted Goh, 1998 that says ‘organizational acquisition can be viewed as a manner of larning from experience, and here, larning becomes a cardinal touchable plus, particularly when cognition transportation occurs ‘ . Basically so, it is the ability to capture larning results from within and from outside the organisation and to larn from anterior experience that make the difference. There are a figure of obstructions ; from organisational positions, the creative activity and care of cognition databases is clip devouring, labour intensive and dearly-won. Keeping path of treatments, determinations and their principle is hard when squads work on short term undertakings. The spread between what people really do to execute their occupations and how it is documented is hard to bridge. This article concludes a series of four that began with a reappraisal of the chances for ‘learning from a alteration ‘ ( Teare and Monk, 2002 ) and the value of recognition as learning currency in fast forward to recognize corporate acquisition ( Teare and Neil, 2002 ) and so considered ways of ‘cascading organisational acquisition ‘ ( Teare and Pantin, 2002 ) . Each uses different corporate illustrations from the cordial reception industry to exemplify the potency for larning at work utilizing embedded system and an internalized corporate concern school construction.


Olsson Neve, Theresia.“Right Questions to Capture Knowledge.” Electronic Journal of Knowledge Management 1 ( 1 ) ( 2003 ) : pp 47-54.16 February 2010,

& lt ; www.eikm.com & gt ;

Organizations are cognizant of the competitory advantage in transforming persons ‘ tacit cognition into well-structured explicit cognition to be reused. Different technological tools, like applications based on advanced database, the Internet, groupware engineerings, are developed to back up this transmittal procedure. These tools support the procedure of reassigning silent cognition into expressed cognition but do non back up the fondness of persons and their cognition. The writer mentioned that there ‘s a job with tacit cognition which is the person is non to the full cognizant of what he/she knows. Then he explained on actuating people to portion cognition. It is frequently defined by an person ‘s demands, ends and motivations. The Maslow ‘s hierarchy of demands addresses the undermentioned stairss ; physiological demands, safety and security, solidarity, the nisus for grasp and to gain ego. The writer constructed a tool chest in order to increase the capacity of the persons to depict and be cognizant of their ain state of affairs in a structured manner ; applied for geting and stand foring cognition for it to be reused in organisations. The tool chest was continuously revaluated ; it should be easy to utilize and understand, the process for utilizing the tool chest should non be time-consuming, it should be possible to hive away some of the replies in a cognition representation system in order to do them available to others. It supports the position of cognition as culturally situated, technologically mediated, and socially distributed. Persons must be allowed to depict and analyze their experiences, every bit good as to take others perspectives into history.


Koc-Menard, Sergio.“Knowledge transportation after retirement: the function of corporate alumnas networks.” Development and Learning In Organizations 23 ( 2 ) ( 2009 ) : pp 9-11.A A A A

17 February 2010,

& lt ; www.emeraldinsight.com/0959-61119.htm & gt ;

This article discusses on ‘baby boomers ‘ ( born between 1946 and 1964 ) retiring over the coming decennary. They will take with them valuable experience, proficient cognition, and webs of professional contacts. Companies tend to concentrate on pre-retirement schemes to gaining control and reassign the cognition such as mentoring plans, tiffin and learn activities, digital recordings and issue interviews. But there ‘s no ground why cognition transportation should halt one time an employee leaves. The writer suggested on the creative activity of corporate alumnas webs that target retired worker. It is a platform that helps the former employees to keep corporate connexions. It is tailored to the demands and involvements of both the company and the mark population. By making this, organisation can retrieve the know-how and know-who of retired employees. By holding this plan, directors and proficient staff can continue the personal relationship with retired persons because normally societal tie that connects two workers frequently fades off and dissolves when one of them retires as they have fewer chances to run into and interact. The writer added that when employees confront a cognition spread, they can inquire a retired co-worker for aid, in the same manner that they may inquire other members of their informal webs. As a decision, this article stressed that companies should seek to capture and reassign cognition of shortly to retire babe boomers while they are still working, but it should n’t halt at that place. The transportation activities can go on even after they retire.


MacMillan, Douglas. “The Knowledge Handoff: How corporations are scrambling to tap the expertness of babe boomers before they retire.” Businessweek published on 26 August 2008

& lt ; www.businessweek.com & gt ;

This article which was published on Businessweek on-line magazine is about Knowledge handoffs. It is highlighted because of the concern with retiring ‘baby boomers ‘ which will consequences in immense losingss in unreplaceable rational capital. Whether it ‘s a cardinal client relationship, command of an out-of-date computing machine linguistic communication or merely knowledge about where certain files are saved on a company server, every concern has stored up spots of information and know-how that is non written in a manual. The article suggested that retired persons be placed in a phased-retirement plan which chief intent is to cut down their work load so they will hold clip to reinvest their cognition in the company and give them some free clip to set to retired life. The writer besides pointed out that ‘baby boomers ‘ are used to larning in schoolroom environment where they are inactive but younger coevalss ‘ wants interactivity and be in control how they learn. Thus companies should promote shortly to be retired persons use digital tools like Wikis, web logs, and instant messaging.