Essentials of oral communication skills can be divide into power of oral communication, power of speech, characteristics of good speech, traits of a good speaker, advantages of a oral ommunication, styles of oral comunication, comunication grid, elements of styles of communication behaviour, one is agood as one thinks, assertive rights of individuals, straegies for assertive style of communication, traits of assertive style of communication and determining / changing style of communication. Oral communication review connotes words uttered through the mouth such as spoken words.
It is any utterance of, at near the mouth, involving resonance of the mouth. It is must be disinguished from the nasal resonance – resonance through the nose, oral communication always conveys an idea or a feeling. At any rate, it is pointless talking unless someone is listening. One cannot be listening unless someone is speaking or talking. The propotion goes up as one goes up the hierarchical levels. Speaking emplied on talking,conversing,chatting,addressing and discoursing. A close synonym of listening is hearing.
Hearing is any sound thaht goes through the auditory nerves or sound waves as they enter the ears. Listening is a very powerful trait of leader. Spoken words form a powerful medium for influencing people to accomplish tasks. Outside of the organization, community and political leaders are called upon to speak on several occasion or functions. Master speakers and orators have been sought to speak on diverse subjects. Powerfull speeches can inspire the audience,build tension issues or relax tension among the audience or it can incite people fight or induce them to be friendly.
Listening to a good speech is a very interesting experience. First things that is important in order to be a good speakers is clarity. The voice should be clear ,tone should vary and pitch should be pleasent. Emotion and arguments should come straight from the heart so that audience should grasp it easily. It should register with the listeners and vibrate with their feeling and thoughts. Informal,personal and conversational also one of the aspects that should be seen by a speakers. A good speakers should be able to convey his complete message in that period.
He should come straight to the point and say what he wants by bringing three or four points to their attention. A speakers win or loses the battle in the first two or three minutes. Traits of a good speaker is speaker have also to learn and acquire skills in speaking. These skills can vary widely from being effective in conversation among a few colleagues, a medium sized group or a large audience verging upon a public speech. A few salient traits of a good speaker are ( be earnest) a n earnest person speaks not to show or not talks about irrelevant topics. emains conscious of the purpose of his speech, (has a sense of commitment to his subject) thinks and plans ahead what has to say and does not take on more than what can be accomplished,(keep his cool) not carried away by excitement and enthusiasm, ( has a good sense of leadership ) speaks with eye contacts with the audience in full measure, talks with confident and responsibility. Lastly, (is focused and interested) the speaker must convey that he is very interested in the subject as it is interesting and will be of interest to his audience too.
In styles of oral communication need to understand the meaning and importance or oral communication. Communication grid is style of communication one adopts in a given situation is largely influenced by person’s evaluation of self-esteem. It is judgments about own worth as a person and reflects ones’ life position in term of ones’ belief in own competence and success. There are several style have a direct influence on individuals thinking and impact on his oral communication. Assertive style is the best and most positive stance of behavior.
When individuals communicating are in assertive frame of communication, both are listening to each other, Since two heads working together better than one. There are element of style of communication behavior. A sensitive observer should be able to spot communication style of individuals from the verbal cues or signal exhibited. Aserrtive right of individuals has two types of rights. One of the rights is known as Fundamental right. These are guaranteed by the constitutions of the respective countries and also legal back up of the country to which the person belongs.
Assertive right are not guaranteed by legal framework but in the emerging world. These right stand for freedom bondage and represent the spirit of individuals as well known as “Everyone’s one Bill’s of Right”. Assertive right divided into ten fraction, Right of self respect and respect for others signifies confidence in selfs abilities and also respecting others as a reciprocal behaviour. Right to have and express own feelings and opinions represents the innate desire in each one of us for being recognized as a useful member of the society. In the Right to be listened to and taken eriously, It implies the innate urge to have self-esteem as it promotes positive attitude. Right to set own priorities represents individualistic approach and highlights the freedom to change own ideas and opinions without having to explain to anyone. In the Right to say ‘’no? without feeling guilty, means the unwillingness to accept ideas of others if they do not match with own understanding or perception. Right to ask for information from professionals with the right to information from Government and other agencies becoming a law in India, this right to be informed by professionals is not far away.
It reinforces the age-old concept that „To err is human?. At the same time, it implies that making mistakes is an essential part of learning and growing. Right to choose not to assert oneself recognizes individuals? need to renounce, resign and abdicate. Strategies for assertive style of commuinications tried out approaches Creating the right first impression is judged in the first two or three minutes. Therefore, imperative for the speaker to have a very well rehearsed opening of the presentation. If the good impression already exists, no major effort may be necessary.
However, it is not desirable to take things for granted; good speakers have a good collection of opening statements in their repertory. Next is Clarifying and building image of the goal. Its Always start with end in view. You cannot go wrong if, from the beginning, speaker shares with the receivers the goal or the purpose or the ultimate finishing point. It helps developing a rapport with the listeners. A quick indication of the road map en route may further invoke interest and make it easier for the audience to understand the message.
Making purposive statements ist he goal should serve as a flag under which the participants can rally when the things are not smooth. It helps the speaker to bring discussions back on track and in reckoning; it is always welcomed by the audience. They link well with the ultimate destination and prevent derailing of your line of thought. Using clear and lucid Language is direct and straight. He has the capability to hold the listeners spell-bound or in a trance willing to do his bidding. Use of clear, lucid and winning words that are couched in phrases the listeners are familiar is very rewarding.
Speaking with empathy is the experience confirms that „how? of the message is more important than „what? of the message. The body language is critical – good posture, eye contact and good voice modulation adds confidence and truthfulness to the speakers? statements. The level of confidence that the speaker exhibits is very infectious. Paraphrasing need the speaker to repeat the important part of the message as it keeps the attention of listener focused on the point. It avoids any of the listeners losing track of the subject.
Simultaneously, speaker should ask questions to ensure audience participation. Maintaining listeners? interest ,the speaker applauds good answers from the audience and makes positive gestures when listeners have grasped the idea or concept. He keeps them involved about the next step on the road map to the finish and readies them for receiving the message by telling listeners about its importance. Collecting feedback is the breakfast of the champions?. Active participation by the receivers is very desirable.
Ideally, the feedback is more than the body language that they show – they way they move forward or backward on their seats, the way they yawn and they way they twitter their fingers are cues and clues that will never tell lies but if these are supplemented by comments / suggestions in line with the issues being discussed, it is a feedback that should not be ignored. In the traits of assertive style of communications orderly to acquire a high level of assertive behaviour, the individuals have to imbibe certain traits. Firstly,high level of listening skills is the human mind has one limitation.
It can do one thing at a time and can change to another idea or thought in a flash and sometimes, persons think that they can do many things at the same time. When one is speaking, one cannot be listening. A good listening requires the ability to remain silent for long periods. Besides when two persons are interacting, silence is very awkward. Some persons are, by nature, more sensitive to others needs and wants while others take time to respond. By speeding up own responses, persons can speed ahead of their competitors.
Perseverance with issues the ability of an individual to keep going back to the same persons and raising issues that have been rejected or where there has been little enthusiasm. The approach is that if one feels strongly about issues that have not invoked the right response, it is time to re-examine critically about the way it was packaged and parceled last time and make necessary changes to make it more exciting and interesting on the one hand and to compromise, persuade and bring out newer possibilities on the other.
In the maintaining flexibility, rigid stand leads to resistance. It is always better to remain flexible and open as that helps one discover patterns that other finds easy to understand. It also encourages them to talk freely and openly. This openness in dialogues invariably leads to solutions that are more rewarding and fetching.